Terms of service.
Welcome to Ditte Somers' website! Before you dive into your hair transformation or product purchase, please take a moment to read through our terms of service:
1. Appointment Booking:
When scheduling an appointment through our online system, please provide accurate information and arrive promptly at the scheduled time. Late arrivals may result in a rescheduled appointment or additional charges.
Cancellations or rescheduling can be made up to 48 hours prior to your appointment without incurring any fees. check our cancellation policy.
2. Services Provided:
Our hairdressing services are performed by a skilled professional to the best of their abilities. We aim for your satisfaction but cannot guarantee specific outcomes, as individual results may vary.
Any dissatisfaction with services rendered should be communicated to us within 48 hours of the appointment for possible resolution.
3. Product Sales:
The products available for purchase on our website are subject to availability and descriptions provided. We strive to accurately represent the products; however, variations may occur.
Returns or exchanges on products are accepted within 14 days of purchase, provided they are unopened and in their original condition.
4. Payment and Fees:
Payment for services and products must be made in full at the time of purchase or service delivery.
Late cancellations, no-shows, or late arrivals may result in a fee, as detailed in our cancellation policy.
5. Liability:
We are not liable for any allergic reactions, injuries, or damages resulting from the use of our products or services.
Customers are responsible for providing accurate information regarding any allergies, sensitivities, or medical conditions that may affect their experience.
6. Privacy and Data:
Your privacy is crucial to us. Any personal information collected during bookings or purchases will be handled according to our Privacy Policy, in compliance with applicable data protection laws.
7. Return Policy :
Return Policy for Ditte Somers Hair Atelier Webshop
Thank you for shopping at Ditte Somers Hair Atelier. We strive to ensure your satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase made through our webshop, we're here to help with our return policy.
Online Purchases for In-Store Pickup
All products purchased online via the Ditte Somers Hair Atelier webshop for in-store pickup are subject to the following return guidelines:
Returns Eligibility:
Items must be returned within 14 days of the pickup date.
The product must be in its original condition, unopened, and unused.
Exclusions:
For health and hygiene reasons, certain products like opened cosmetics, hair care items, and beauty tools cannot be returned.
Any products purchased during special sales events, clearance, or with specific promotions marked as final sale are not eligible for return.
Return Process:
To initiate a return, please contact me via dittesomers@hotmail.com within the stipulated return period, providing your order number and reason for return.
Once approved, you'll receive instructions on returning the item to our physical store.
Return Conditions:
Products must be returned in their original packaging and with all accompanying documentation, such as receipts or invoices.
Customers are responsible for the shipping cost associated with returning the product.
Refund Procedure:
Upon receipt and inspection of the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed within 7 business days using the original method of payment.
In-Store Pickup Orders:
In case of any issues with the product upon pickup, please notify our staff immediately for assistance.
Contact Information: For any queries or concerns regarding returns or our products, please contact us at dittesomers@hotmail.com.
Please note that this policy is specific to in-store pickup orders made through our webshop.
We reserve the right to update or modify this policy without prior notice.